The Results
The elevated engagement that came out of the new experience design resulted in increased adherence, higher satisfaction, and a significant reduction in readmissions to hospitals. This is just the start of a new era in healthcare.
Pioneering a New
Patient Journey
TeleHealth Services / Interactive Patient Care
Game design user flows, behavioral nudging, and adaptive AI avatars work together to create a care experience that facilitates patient empowerment throughout recovery.
WHAT WE DID
Problem
Deeper patient engagement means better health outcomes. Getting it right has been an ongoing challenge across the healthcare spectrum. Telehealth came to us to work with them on revolutionizing the patient experience using digital experience to empower patients to understand their care more clearly, and play a larger role in their recovery.
Solution
We developed a cloud-based learning system and choice architecture with lively and dynamic AI-driven virtual health coaches that guide patients through clinician-prescribed educational content and a comprehensive health journey that offer more control, a sense of ease, and an impactful shift in behaviors.
NEXT PROJECT